According to research firm IDC, E/Mail , as most knowledge workers will agree, is the most time-consuming activity, followed closely by creating documents, then comes searching for and interpreting information. Email consumes an average of 14.5 hours per week per knowledge worker. This is not surprising, given that E/Mail it is the major tool used for collaboration and for sharing information.
Email is often used as a transport mechanism for documents as part of a workflow system with document workflow such as sales, operations support and other business processes.
Searching for and analyzing information both consume 24% of the typical information worker’s time (9.5 and 9.6 hours per week, respectively).
Any improvements that an organization can make which result in reducing the time spent living in E/Mail will have immediate financial payback.
Posted by Andy Savvides 
