Some time ago I created a (rather complex) model that describes what a typical IT infrastructure looks like. I recently needed to update this model to simplify it and expand it to show typical infrastructure services.
Here it is, I use this to (not an exhaustive list):
- Describe to people what the Infrastructure Landscape looks like.
- Explain the relationship and interdependencies between Infrastructure and Line of Business Applications.
- Agree with clients what their priority Infrastructure areas are especially in these are problematic and need to be reviewed (this assumes that you don’t have the time or resources to do them all!)
- Create a dashboard (or Heat Map) for infrastructure performance using appropriate KPIs for each area
- Etc…
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