I am currently developing an Infrastructure Maturity Profiling tool, this tool presents a number of key capabilities that can be scored against the 5 levels in the infrastructure maturity model. I recognise that it’s impossible to create a definitive list since everyone has a different view of where the boundary for infrastructure is, but, I think it would be useful to list them here. Have I left anything out that is core IT infrastructure?
Common Applications & Services
1. Electronic Mail
2. Unified Communications
3. Collaboration
4. Knowledge Management
5. Remote User Access
6. Electronic Software Distribution
7. Enterprise Content Management
8. Enterprise Search
9. Printing
Operating Systems
10. PC Operating System Standardisation
11. Operating System Configuration Mgmt
12. PC Application Virtualisation
13. Operating System Virtualisation
14. Server Provisioning
Infrastructure Hardware Platforms
15. Server Consolidation
16. Server Virtualisation
17. Storage Virtualisation
18. Data Storage Management
19. Power & Cooling
20. Infrastructure Hardware Configuration Mgmt
Network Devices & Services
21. Wireless LAN
22. Fixed LAN
23. Network Cabling
24. LAN Configuration Mgmt
25. Network Service Security
IT Security & Information Governance
26. LAN Security Policies
27. WAN & Remote Access Security Policies
28. Directory Services
29. Single Sign On
30. Identity Management
31. Data Security
32. End Point Security
33. Antivirus & Malware Protection
Infrastructure Patterns & Practices
34. Change Management
35. Configuration Management
36. Release Management
37. Knowledge Management
38. Problem Management
39. Incident Management
40. Service Desk
41. Capacity Management
42. Service Monitoring
43. End User Provisioning
44. Software Asset Management
45. Patch Management
46. Testing
End User Devices
47. Device Configuration Mgmt
48. Device Asset Management
49. Device Data Security
50. Device Asset Security
51. PC Provisioning & Migration
Governance
52. IT Infrastructure Governance
53. IT Infrastructure Strategy & Planning
54. Collaboration & KM Strategy
55. IT Project/Programme Management
56. Product/Service Catalogue
57. Infrastructure Architecture
58. IT Service Continuity
59. Green IT
Business Alignment
60. Stakeholder Management
61. Business/Infrastructure Risk Management
62. IT/Business Strategy Alignment
Procurement
63. Supplier Management
64. SLA Management
65. Procurement Process Effectiveness
People & Skills
66. IT staff career pathways and development
67. IT Staff Performance Management
68. End User Training
69. IT workforce development and planning
70. IT staff attraction, motivation and retention
Value Management
71. TCO Management
72. ROI Management
73. Benefits Realisation
Process & Automation
74. Infrastructure Processes Documentation
75. Infrastructure Processes Automation
76. Infrastructure Processes Quality Management
